1. Are you a manufacturer or trade company?
A: We are professional manufacturer and supplier. Our company GELGOOG engaged in a wide range of machine business,we provide best quality machines and solutions for global users in Food Processing Machines,Packing Machines,and Other Machinery Fields.From The Single Machine To The Automatic Product Line ,From China To The Whole World.
2, Ask: Do you have manual or video for operation ?
A: Yes, we have operation manual and video on your request.
3. Ask: Is there any service if spare parts broken?
Answer: 1)Pls take picture and video to show machine problems.
2) If problems confirmed from our side, we will send another spare part for free.
4: How do you make your price?
A: We make the price according to our comprehensive costing. And our price will lower than the trade company because we are manufacture.You will get competitive price and better quality.
5. What’s your payment terms?
A: Generally speaking, we accept Telegraphic Transfer, Letter of Credit, West Union and Cash.
6. What’s your delivery time?
A:Usually within 3-10 days after receiving your deposit
7. How about the guarantee of your machine ?
Answer:Quality guarantee term is for half year. Malfunctions which are caused by machine-self and quality will be responsible for our manufacturer. Other malfunctions which are caused by operation mistakes, man-made problems, etc will be responsible for clients-self.
8 .We are not in China,how can you ship machines to us ?
Answer: Do not worry about Shipment. We can help you to arrange shipment for you by Sea, by Air and by Express. If you have agent in China, welcome to your agent to come to us to pick up cargo if you like .
9. How can you arrange the shipping?
Answer:We cooperated with some reliable shipping companies for several years,we can be responsible for the shipping to your country.If you have shipping forwarders in china,we can also cooperate with them.
10. Ask: Where are you ? How can we arrived to your company ?
Answer: We are in Zhengzhou City of Henan Province. You can fly to Xinzheng International Airport. then we can pick you up from Airport.
